At Al-Hikmah SkillGen, we strive to provide high-quality professional skill development through our online/offline training programs. We understand that circumstances may arise requiring a refund, and we have established this policy to ensure fairness and transparency.

 

General Refund Eligibility

Refunds may be issued under the following conditions:

• You submit a written refund request within 7 days of enrollment.
• You have not accessed more than 10% of the course content (videos, modules, or assignments).
• Refunds apply only to courses purchased directly from our office or official website.

 

Non-Refundable Cases

Refunds will not be issued in the following situations:

• You have completed more than 10% of the course.
• You have downloaded materials or attempted any assessment.
• The course is part of a discounted bundle, promotion, or limited-time offer.
• You were unable to complete the course due to personal reasons such as lack of time, interest.
• Technical difficulties on your device or internet issues (beyond our control).

Refund Process

To request a refund:

• Email us at alhikmahskillgen@gmail.com or send a message to our messenger or WhatsApp (+8801768 994 239) within the refund period.
• Include your full name, course name, registration date, and reason for the refund.
• If eligible, we will process your refund within 7–10 business days to the original payment method.

 

Course Cancellation by the Center

If we cancel a course before it begins or during its delivery due to unforeseen circumstances such as instructor unavailability, platform issues:

• • A full refund will be issued.

• You may alternatively opt for course transfer or credit for future enrollment.

 

Dispute Resolution

• If there is a disagreement about a refund decision, you may contact our support team at alhikmahskillgen@gmail.com or send a message to our messenger or WhatsApp (+8801768 994 239). We aim to resolve disputes professionally and fairly.

 

Amendments

• We reserve the right to amend this Refund Policy at any time. Changes will be posted on our website and will not affect previous purchases retroactively.